Why should I become a member of NW MedStar?
In an emergency, EMS or health care providers may determine it is necessary to dispatch NW MedStar. Health insurance coverage varies and out-of-pocket costs can be costly for patients that are transported. The last thing you want to think about is how much this care will cost. The membership program was created to help offset the cost to the patient and shields you from any cost for emergency air transport not covered by health insurance. NW MedStar works with your insurance company directly for the air transport payment.

With the NW MedStar membership program, you get peace of mind knowing that your flight will not create extra financial hardship should you or your family ever become ill or seriously injured and NW MedStar is dispatched. Membership also helps support NW MedStar’s vital non-profit services throughout the region.

What about family members?
Membership benefits are for the primary member, his or her spouse or domestic partner and dependants claimed on income tax. Once you and your family are members it is important that you contact NW MedStar to notify them of any changes in your family.

Who do I call in an emergency?
Always call 9-1-1 when requesting assistance for patients in life-threatening medical situations. Physicians, emergency response agencies (ambulance, police, fire) or hospitals will dispatch Northwest MedStar if needed.

What is NW MedStar?
NW MedStar, is your region’s critical care transport and is a vital part of the emergency response system. Our highly-skilled medical teams provide advanced critical care for adult, maternal, pediatric and neonatal patients for on-scene emergency response and interhospital transports for seriously ill and injured patients. They also can be called in to assist with search and rescue missions.

Northwest MedStar provides over 3,500 helicopter and airplane transports each year with the highest level of advanced care throughout the Pacific Northwest. Time is critical when a patient is in need of medical attention. Services are provided 24 hours a day, every day of the year.

How do I contact NW MedStar?
For all emergency situations, please call 9-1-1.
For membership questions, please call:
1 (866) 478-0566 or email us at membership@nwmedstar.org