Patient Accounts

Northwest MedStar accepts many forms of payment on patient accounts. Payment is accepted online and by phone. Our Patient Accounts team will work directly with your insurance company for insurance payments. If you have questions about your statement, please contact the Patient Accounts department at 509-789-4390 or 866-257-3599.

  • To pay your bill online, click here.  If you want to pay for a Northwest MedStar membership subscription, please click here.
  • To set up a recurring payment option, click here.

If you have questions about your statement, please contact Patient Accounts at 509-789-4390 or 866-257-3599. The following is a list of direct phone numbers for Patient Account team members for direct inquiries:

NamePhonePayment Type
Teresa (509) 789-4391 Commercial Accounts/Labor & Industry Accounts 
Ashlie(509) 789-4392Medicare Accounts / Medicaid
Charity   (509) 789-4394   Self Pay Accounts
Abra

(866) 478-0566

(509) 789-4389

Membership Accounts
 Fax              (509) 789-4386 Billing Office Fax

For department questions, please contact:
Russ Hancock, Business Manager (509) 789-4381
John Craig, Chief Financial Officer (509) 232-8206

Notice of Financial Assistance
Financial assistance is available for those who meet Northwest MedStar guidelines. If you are in need, please contact the Patient Accounts department at 509-789-4390 or 866-257-3599 for more information download the application.